Via Verde is looking for a talented Operations Monitoring Intern to join our Operations team!

Being part of our team means working in a Group of innovative companies with a focus on sustainability and a vision for the future. It means working in a Group that cares about people, their development and well-being, as we are proudly certified as Empresa Familiarmente Responsável. Our Culture is guided by the following values: ethics, innovation, excellence and people.

Role and Responsibilities

• Support the Shared Services Center (CSC) first line of service by participating in ticket triage, incident follow-up, and operational communication, ensuring visibility and coordination across internal teams and partners.
• Support the initial triage of tickets, with particular focus on incidents.
• Contribute to the classification, prioritization, and routing of tickets.
• Monitor operational alerts and dashboards to ensure timely identification of issues.
• Support ticket follow-up through to resolution and closure.
• Ensure ticket information remains complete, accurate, and consistent.
• Support operational communication across relevant stakeholders.
• Assist the Shared Services Center (CSC) in documenting recurring cases and conducting simple Root Cause Analysis (RCA).

Experience, Skills and Qualifications

• Academic background in Computer Engineering, Information Systems, Information Systems Management, Electronic/Telecommunications Engineering, or a related field.
• Interest in operations, ITSM, and support environments.
• Strong organizational skills, with the ability to manage and follow up on multiple tasks effectively.
• Proven ability to prioritize and manage multiple concurrent requests in a fast-paced environment.

Brisa Group is leading the way to your future, join us!